Screenshare issues in calls

Get help troubleshooting screenshare issues that may arise in sessions

If you are having difficulty sharing your screen, please try the following steps to help get you unstuck.

Browser permissions

Since Hopps occurs in the browser, your browser must allow the Hopps website to share your desktop, window or tab.

For Mac OS + Google Chrome users:

If you find that you cannot share your screen or are limited to sharing only certain tabs, you will need to adjust your Google Chrome privacy settings in order to grant your browser access to screen sharing.

Important: Even if your privacy settings show that screen recording is allowed by Chrome, recent updates require the need to refresh this setting in order for the permissions to take effect.

Follow these steps:

1. Open your device's System Preferences (Shortcut: CMD button + Spacebar, and then type in "System Preferences")
2. Click on Security & Privacy
3. Select the Privacy settings
4. Scroll down and select "Screen Recording"
5. Click the lock at the bottom to make changes (you will be prompted for your system password)
6. Uncheck the box next to Google Chrome (if it is not checked, please check this box)
7. Click the lock to save the changes (if it was not originally checked, please go to step 11 after this)
8. Click the lock again to allow changes
9. Re-check the box next to Google Chrome
10. Click the lock to save the changes
11. Restart Google Chrome

If this doesn't seem to solve your problem, please try another browser.

Still not working?

If your screenshare issues persist, please reach out to Hopps Support by emailing support@hopps.io for further troubleshooting assistance.