Getting started with Elevate

Start supporting clients with Elevate, a product built to elevate your company's support and client management systems

1. Register

Begin your expert journey by first registering a client profile

2. Activate Freelancer Pro

Activate Freelancer Pro to create an expert profile

3. Setup your profile

Add information about your background and skills

4. Create a help topic

Create your first help topic to start offering help

Migrating from Hopps v1

Experts migrating from Hopps v1 will have to create a new account and request to add Hopps Help topics that they had previously been helping with


The only major requirements to create a Freelancer Pro account are:

  • Valid payout account verified through Stripe
  • Access to a desktop computer or large tablet

Mobile app

There is no current App Store / Google Store app for Hopps right now, and all notifications are sent through text and email. A mobile phone number is strongly suggested to receive notifications in a timely manner.


Freelancer Pro is currently available free of charge, but there are fees charged per help session and task done through the platform. Fees are assessed based on the help topic and the method of delivering help (offline work or live sessions). Learn more about help topics here.

Geographical availability

While anyone can request help on Hopps as a client, activating Freelancer Pro is only available to users in the following countries:

  • United States
  • Canada
  • Mexico

If you do not see your country on this list, please email us at and we will provide you with details on when Hopps will be offered in your country.