Scheduled help sessions

Scheduled help sessions are an easy way to book based on availability

You can book an incoming request for a scheduled session by selecting one of the times chosen by the client. To learn more about booking a scheduled session, click here

Setting availability

Availability for scheduled sessions can be set on your availability settings page. Blue rectangles denote time slots that a client can book you for.

Rescheduling

If you accept a date/time for a scheduled session, you will be able to reschedule the session up to 30 minutes before the start time by going to the session page.

In the event that you need to reschedule, please contact the client to let them know that you are rescheduling since the platform does not confirm the new time with the client. If a session is rescheduled, the client will be notified of the change via text and email.

Google Calendar integration

Google calendar integration is not supported at this time but will be available soon.

Notifications

Notifications for scheduled sessions are sent based on your availability. For example, if you have 2pm-3pm open on your calendar, a client can book you for that time slot and you will be notified.

Direct requests

When you receive a notification for a session directly requested for you, it means that the session notification was only sent to you, regardless of whether it was a Hopps Help topic or a private help topic.

Muting notifications

At this time, there is no way to mute yourself from scheduled session notifications for a Hopps Help topic. To remove the topic altogether, please email support@hopps.io.

If you are receiving unwanted scheduled session requests for a private help topic, please edit the help topic and uncheck "Scheduled sessions enabled" for that topic.

Alternatively, you can change your availability settings to close open slots.