Help sessions

A help session is a live 1:1 screenshare session between a client and an expert

There are two types of sessions: instant and scheduled. Your Freelancer Pro account can take sessions for both types.

Requests are distributed based on the help topic the client chooses at the time of the request, and different types of help topics distribute differently. Learn more about help topics here.

Technical requirements

Help sessions occur in the browser without the need to download any other software or plugins.

Audio / video

Although video is not required for sessions, it often is a great way to build rapport with clients. We strongly encourage:

  • Having a good webcam and microphone setup
  • Taking sessions in quiet, clean locations
  • Wearing professional attire

Browser permissions

Before starting a session on Hopps, you will be prompted to enable browser access to your camera and microphone. If you are unable to successfully enable either of the devices, you may be unable to take sessions on Hopps.

To troubleshoot browser permission errors, please visit our troubleshooting documentation.