Task disputes

When the rare dispute occur over completed work, documentation and communication are important to a successful resolution

In the event that submitted work is not acceptable, or the final cost is under dispute, Hopps customer support will step in to help resolve the matter.

Documentation

At the time that you submit a dispute to either the final cost or the submitted work, Hopps will launch an internal investigation to come to a timely resolution.

As part of the process, the resolution team will review the original task requirements, the proposal, any exchanged messages and the final submission materials. You may be emailed if any additional documentation is needed, so please make sure you keep a record of all relevant material.

Offline communication

To protect yourself, please conduct all task-related communication on the platform through messages. Any off platform communication will not be considered when resolving a dispute.

Timeline and outcome

We will do our best to resolve any dispute within 3 business days of receiving all related materials and will keep you informed about the progress during this process.

Payments

All payments made to Hopps will remain in escrow through the dispute process and will not be released to the expert until a resolution is reached.